Return & Refund Policy

Your statutory rights

This policy does not limit any mandatory consumer rights that apply in the buyer's country or region. Where local law provides a cancellation, return, repair or refund right that is broader than this policy, that law prevails.

Change-of-mind returns

Because collectible figures are limited, fragile and individually inspected, we generally do not accept returns after payment solely because the buyer changed their mind. Any product-specific cancellation or return right will be displayed before checkout. This rule never overrides a mandatory legal right.

Eligible problems and reporting deadlines

Contact us within 48 hours of delivery for transit damage, or within 7 calendar days for a wrong item, missing component or material difference from the product description. Include the order number, photographs of every side of the shipping box, the internal packing, the product and its labels, plus a short explanation. Video may be requested when it is reasonably necessary to assess a moving part or opening sequence.

Preserve the item and packaging

Keep all original packaging, certificates, labels and accessories. Do not assemble, paint, alter, repair or discard the item or packaging while a claim is being reviewed. Normal handmade or production variation that is clearly disclosed on the product page is not a defect.

Return authorization

Do not send a parcel back until Malaguo has provided written return instructions and, where applicable, a return authorization. For confirmed transit damage, a wrong item or another fault attributable to us, we pay or reimburse reasonable tracked return shipping. Unauthorized or untracked returns may be refused to the extent permitted by law.

Remedies and refunds

Depending on availability, the evidence and applicable law, we may offer replacement parts, repair, a replacement item, a price adjustment or a refund. Approved refunds are sent to the original payment method where technically possible, normally within 5–10 business days after approval or receipt of an authorized return. Banks, card networks and payment providers may take additional time to post the credit. Cryptocurrency refunds require separate identity and destination-address verification.

Contact

Start a return or damage claim by emailing [email protected]. Include your order number in the subject line.