Shipping Policy

Delivery availability

Malaguo Shop ships collectible figures and art toys through its international fulfilment network to the countries and regions enabled at checkout. If a destination is not available in the country selector, we cannot accept an order for that destination at that time.

Processing before dispatch

We begin preparing an order after payment has been confirmed. In-stock pieces normally require 2–5 business days for inspection, photography and protective packing unless the product page or order confirmation states a different lead time. Pre-order or made-to-order timing, when offered, is shown before purchase.

Delivery service, timing and cost

We use tracked international express services such as DHL Express, FedEx International Priority or an equivalent insured carrier. Transit is usually 3–7 business days after dispatch. This is an estimate, not a guarantee; customs clearance, remote-area delivery, weather and carrier disruption may extend it. Shipping charges are calculated at checkout from destination and shipment weight.

Tracking, insurance and packing

A dispatch email includes the carrier and tracking number. Every piece is inspected, professionally packed and photographed before the parcel is sealed. High-value shipments are insured where the selected service permits.

Import duties and taxes

Unless checkout expressly states otherwise, parcels are sent DAP/DDU (duties and taxes unpaid). The recipient is responsible for import duty, VAT, sales tax, customs brokerage and other destination charges. Refusing a parcel or declining customs charges does not automatically cancel the order; actual return transport, duty and handling costs may be deducted from any refund where permitted by law.

Address changes and delivery

The buyer must provide a complete, accurate delivery address and reachable telephone number. Contact [email protected] immediately if a correction is needed. We cannot guarantee a change or reroute after dispatch. Please monitor tracking and arrange receipt of the parcel.

Delay, loss or transit damage

Inspect the outer parcel before opening and photograph any visible damage. Report damage or missing contents within 48 hours of delivery, keep all packaging, and include the order number plus clear photographs. If tracking indicates possible loss, contact us so we can open a carrier investigation. We will provide the appropriate repair, replacement or refund once the evidence and carrier process are complete.

Contact

For shipping help, email [email protected] with your order number.